Delivery and Returns

Delivery


UK & Channel Islands

If your order contains any item with the FREE UK DELIVERY sticker, then your entire order will qualify for FREE delivery. Delivery can also be upgraded at a discounted rate.

See below for delivery charges.

 

International

Prices for overseas delivery started from £12.95 and increase with each addtional item in your basket.

See below for delivery charges.

Collect in Store

You may choose to collect your order from any of our stores, for FREE. Just pop into store and quote your name and order number at the desk.

Collections may not be available until 14:00 on your chosen day. You will receive a confirmation email once your order is ready to collect.

 

Despatch

We aim to despatch all orders placed before 14:00 the same working day. However, at busy times, we aim to have your order despatched within 24 hours. Despatch times at weekends and bank holidays may be longer.

You will receive a confirmation email once your order has been despatched.

Click Here to track your order with Royal Mail.

 

Additional Information

UK customers will receive an SMS and email notification from Royal Mail on the morning of the day your order is to be delivered.

All delivery times given are estimates. During busy times of the year, i.e. Christmas, delivery times may be longer.

Orders placed outside of the EC Fiscal area will have any VAT removed at the checkout. Childrens footwear in the UK and not subject to VAT.

Humphries Shoes are not responsible for customs and duty charges made by a destination country outside of the EU. Orders will be declared to customs at order value. For more infromation about import charges, please contact the customs office for your country.

 

Have a question about delivery?

If you have a question or require assistance with any of our delivery services, then please Contact Us and we’ll get back to you as soon as we can.


Returns


Returning your item(s)

If you’ve ordered the wrong size or simply changed your mind, we’re happy to exchange your item for an alternative or refund you. All we ask is that you return your item(s) within 28 days of receipt.

All returned items must be unworn, in their original condition and in their original packaging.

All exchanges are subject to availability.

When returning your item(s) for either an exchange or refund, be sure to fill out the returns form provided so we know how to process your return when we receive it.


Additional Information

If an item is returned from an order which qualified for a Promotion, you may only receive a partial refund if the Promotion no longer applies. We are unable to offer an exchange or refund for any worn or used items unless they are faulty.

 

Faulty Returns

We take quality seriously at Humphries Shoes. Despite our regular quality checks, faults may go unnoticed. If you believe your item is faulty, please Contact Us first. It is likely we will need to see the item in person before we can deal with your request, you will be advised if this is the case. In this scenario, we may be able to assist you in the returning of the item at no extra cost.

Post

To return your item(s) via post, simply repackage the item(s) you would like to return and post to:

     Online Returns Department
     Humphries Shoes
     23 High Street
     Alcester
     B49 5AE

Please keep your proof of postage.

Regrettably, we are unable to reimburse any charges incurred by you when returning your item(s), we hope this is something we can offer in the future.

 

In Store

Returns made to our stores are FREE. To return your item(s) in store, simply bring the item(s) you would like to return to one of our stores along with your returns form.

To find your nearest store, see Our Stores.